Microsoft Dynamics™ CRM  
 
Customer relationship management (CRM) helps businesses build profitable customer relationships. Using Microsoft Dynamics CRM, Tectura provides seamless, fully integrated coordination between your sales, customer service, and field support teams—enabling anyone in your organization with customer-facing responsibilities to deliver consistent, efficient customer service.
 
     
  Provide Customers with Quality Service  
     
  Tectura and Microsoft Dynamics CRM will help you:  
     
 
  • Provide your employees with easier and quicker access to the customer data they need to do their jobs.
  • Link all of your customer records together in one place.
  • Help your marketing, sales, and customer service teams work better, together.
  • Make it easier for your customers to contact you and get the information they need about their account, order, or shipment.
  • Make your customers feel that they are indeed your most valuable asset.
 
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  Sales and customer service features of the software solution include:  
     
 
  • Lead and opportunity management.
  • A complete view of customer history.
  • Automated incident management.
  • Searchable knowledgebase.
  • Reporting tools for accurate forecasting and accurate measurement of business activity and employee performance.
 
     
 
Microsoft Dynamics CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET–connected technologies, Microsoft Dynamics CRM is easy to deploy, customize, and use, being accessible from Microsoft Outlook and the web. In addition, it easily integrates with other business applications and scales as your business grows.
  
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